Privacy Policy

Last Updated: March 10, 2026

This Privacy Policy describes how Chef's Restaurant Store ("we," "us," or "our") collects, uses, and protects your personal information when you use our website at chefsrestaurantstore.com, our mobile application, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Account Information: Name, email address, phone number, and password.
• Delivery Address: Street address, city, state, and ZIP code required for order fulfillment.
• Payment Information: Payment method selection (Cash on Delivery or Net 30 credit terms). We do not store credit card numbers directly; card payments are processed by third-party payment processors.
• Order Information: Products ordered, quantities, order notes, and transaction history.
• Communications: Messages and information you provide when contacting our support team.

Information Collected Automatically

When you use our Services, we may automatically collect:

• Device Information: Device type, operating system, and app version.
• Usage Data: Pages viewed, products browsed, search queries, and interaction patterns.
• Log Data: IP address, browser type, access times, and referring URLs.
• Cookies: We use cookies and similar technologies to maintain your session, remember preferences, and improve our Services.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process, fulfill, and deliver your orders.
• Send order confirmations, status updates, and delivery notifications.
• Process payments and manage Net 30 credit invoices.
• Respond to your questions, requests, and customer support inquiries.
• Improve our products, services, and user experience.
• Send promotional communications (you may opt out at any time).
• Detect and prevent fraud, unauthorized access, and other security issues.
• Comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery Partners: Your name, address, and phone number are shared with our delivery drivers to fulfill your orders.
• Payment Processors: Payment details are shared with third-party processors (e.g., Stripe) to complete transactions securely.
• Service Providers: We may share data with providers who help us operate our business (e.g., email services, hosting, analytics).
• Legal Compliance: We may disclose information when required by law, subpoena, or legal process, or to protect the rights, safety, or property of Chef's Restaurant Store, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encrypted connections (SSL/TLS), secure password hashing, rate-limited authentication, and regular security updates. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and transaction records are retained for accounting and tax purposes as required by law.

6. Cookies & Tracking

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality such as login sessions and cart management.
• Functional Cookies: Remember your preferences and settings to improve your experience.
• Analytics Cookies: Help us understand how visitors use our website so we can improve it.

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of promotional communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at privacy@chefsrestaurantstore.com.

8. Children's Privacy

Our Services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: